Shipping & Delivery Policy

At Common Project, we strive to deliver your order as quickly and securely as possible. Our team works hard to ensure every shipment reaches you on time and in excellent condition.

Domestic Shipping

Order Processing:
All domestic orders are processed within 1–3 business days, excluding weekends and public holidays.

Estimated Delivery:
After your order has been processed, standard shipping usually takes 3–5 business days.

International Shipping

Order Processing:
International orders are also processed within 1–3 business days, excluding weekends and holidays.

Estimated Delivery:
Delivery times for international shipments generally range from 7–14 business days, depending on the destination country and local courier services.

Customs, Duties & Taxes:
International customers are responsible for any customs duties, import taxes, or additional fees required by their country’s customs authorities.

Order Tracking

Every order includes a tracking number so you can monitor your shipment. Once your order has been dispatched, tracking details will be sent to your registered email address within 48 hours.

If you do not receive your tracking information within this timeframe, please contact us at support@commonproject.com.co, and our support team will be happy to assist you.

Shipping Delays

While we aim to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to circumstances beyond our control, including:

  • High order volumes during holiday or promotional seasons.
  • Severe weather conditions affecting transportation.
  • Customs clearance procedures for international shipments.
  • Courier or logistics service disruptions.

We appreciate your patience and understanding if any of these situations affect your delivery.

Need Help?

If you have questions about your shipment, need assistance tracking an order, or would like to request a special delivery arrangement, our customer support team is here to help.

Please visit our Contact Us page or email us at support@commonproject.com.co, and we’ll respond as quickly as possible.