At Common Project, customer satisfaction is our highest priority. We take pride in offering premium-quality products and want you to shop with complete confidence. If your purchase does not meet your expectations, we’re here to help with a simple and hassle-free return process.

Return Policy

You may request a return within 7 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed.
  • Be returned in its original packaging with all tags attached.
  • Be in the same condition as when it was delivered.

Items That Cannot Be Returned

Returns cannot be accepted under the following circumstances:

  • You changed your mind after purchasing the item.
  • The product has been used, worn, or damaged after delivery.
  • The item is marked as Final Sale or Non-Returnable.

Refund Process

Once we receive your returned item, our team will inspect it and notify you whether your refund has been approved or declined.

If your return is approved:

  • Your refund will be processed within 3–5 business days.
  • The refund will be issued using your original payment method.
  • Original shipping charges are non-refundable.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Product Exchanges

We offer exchanges for eligible items if you need a different size, color, or another product of equal value.

To request an exchange, please contact us through our Contact Us page and include “Exchange Request” in the subject line. Once we review your request, our support team will guide you through the exchange process if it is approved.

Return Shipping

Customers are responsible for the cost of returning items. We recommend using a reliable, trackable shipping service, as we cannot be held responsible for returns that are lost or damaged during transit.

Need Assistance?

If you have any questions about returns, refunds, or exchanges, our customer support team is happy to assist you.

Website: https://commonproject.com.co/

Email: support@commonproject.com.co